Smart Hands

Ficolo Smart Hands services let you exploit the capabilities of an expert organization truly focused on IT tasks, allowing you to focus on building your business.

Benefits of Smart Hands

  • Smoother and faster installations
  • Around the clock service: No need to set up own organization for 24/7 support
  • Faster incident resolution and less downtime
  • Easier service upgrades
  • Preventative maintenance
  • Support with projects such as migrations

Read how Smart Hands Services exceeded Raisoft’s expectations

Technician and Professional Services

Ficolo Smart Hands services are divided into Technician and Professional work. Ficolo Technician services in brief include all physical work at the data center such as:

  • Installations
  • Troubleshooting
  • Testing
  • Cabling
  • Logistics support
  • Any other customer instructed work

Professional services consist of e.g.:

  • Log management
  • Monitoring
  • Capacity management
  • File recovery

Ficolo has also duty personnel to perform tasks 24/7 including emergency work or planned work outside office hours. Service requests are typically invoiced by time used in half an hour intervals, but can also be ordered as packaged solutions with certain number of agreed hours per month.


Contact us

Antti Kivalo Ficolo Sales Director

Antti Kivalo

Sales Director

+358 44 77 44 399
antti.kivalo@ficolo.com

Ficolo-Kim-Gunnelius

Kim Gunnelius

Chief Commercial Officer, International Sales

+358 44 77 44 316
kim.gunnelius@ficolo.com

Seppo Ihalainen

Chief Executive Officer

+358 44 77 44 300
seppo.ihalainen@ficolo.com

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